Terms of Service

AgentChamp Terms of Service

Version 1.1 - effective 21 October 2026

1. Who we are and what these terms cover

These terms govern the use of the AgentChamp reading platform - the website, applications and related services (together, the "Service") - provided by AgentChamp Ltd, a company registered in England and Wales (company number 17176256), registered office 1434 London Road, Leigh-on-Sea, Essex, England, SS9 2UL. ICO registration ZC230270. Contact: support@agentchamp.co.uk.

By registering for, subscribing to, or using the Service you agree to these terms. If you do not agree, do not use the Service.

2. Who may use AgentChamp

• Schools, through a school administrator account. School use is additionally governed by our Data Processing Agreement (DPA), which is incorporated into these terms by reference: by registering a school and accepting the DPA at sign-up, the school agrees to both documents, and the acceptance is recorded with its date, version, and the accepting administrator
• Parents, guardians and tutors aged 18 or over, through a family account
• Children use AgentChamp only through accounts created for them by their school or by an adult with parental responsibility. Children cannot register themselves, cannot accept these terms, and cannot make purchases - the adult who creates a child's account accepts these terms on the child's behalf

Our Privacy Policy explains what data we handle and why; it forms part of the agreement between us. There is also a Privacy Notice for Children, written for the readers themselves.

3. Accounts and credentials

• Adults must keep their password confidential and must not share their account. Tell us at support@agentchamp.co.uk immediately if you believe an account has been compromised. We will never ask you for your password
• Children's login details must only be given to the child they belong to. Schools are responsible for handing each login slip to the correct pupil (or the pupil's parent); parents are responsible for their own children's details. The platform supports this: children's credentials can only be viewed by the school staff responsible for that child's class, and every access is recorded
• Link codes - the single-use codes schools issue so a parent can connect to their child's school account - are for the named child's parent or guardian only. By redeeming one you confirm you hold parental responsibility for that child. Do not share, publish, or attempt to redeem a code for a child who is not yours; we treat that as a serious breach and will inform the school
• You are responsible for the accuracy of the information you provide when creating accounts, including children's names and year groups

4. Subscriptions, trials and payment

• Parts of the Service require a paid subscription or one-time purchase. Current prices are always shown before you pay; payment is processed by Stripe, and card details go directly to Stripe rather than through our servers
• Free school accounts let pupils read part of the library during the school day: 8am to 4pm, Monday to Friday, in term time
• The School Licence is an annual purchase, priced per pupil, that covers the full library, reading at home for every pupil, and the whole-school analysis
• Named home-reading seats give each pupil a school names reading at home and the full library, and school story credits pay for story creation
• School purchases (the School Licence, named home-reading seats and school story credits) are one-time purchases granting access for the stated period. They never renew automatically
• When a School Licence ends, reading at home, the full library and the analysis stop, and the school's pupils and staff return to the free school account, except any pupil still covered by a named home-reading seat or a parent's Family plan. Books a pupil has finished stay on their shelf
• The Family plan, for parents, guardians and tutors, covers up to 3 children and renews automatically (monthly or annually, per the plan chosen) until cancelled. A new Family plan starts with a 7-day free trial, limited to one trial per account; cancelling during the trial means you pay nothing
• Family reminders: we will email you 2 days before a free trial ends; for a yearly plan, 30 days and 7 days before each renewal (and, if it started with a free trial, also the day after you join); and for a monthly plan, 7 days before every sixth payment
• Story Packs for story creation are sold to teachers, and to parents, guardians and tutors with a Family plan, as described at the point of purchase. They are one-time purchases tied to the buying account. Their credits last twelve months; for a family, making stories needs a Family plan, and after a plan ends you can still see your credits and review stories already made until they expire
• Subscriptions and purchases are non-transferable, and school purchases may not be shared between institutions - including schools within the same trust - without our written agreement
• Prices may change at renewal; we will tell you before a renewal at a new price. We may suspend accounts with unpaid fees
• You are responsible for your own internet access and devices

5. Cancellation and refunds

If you are a consumer (a parent, guardian or tutor buying for your family)

• You can cancel your Family plan at any time: choose Cancel plan in your account, or email support@agentchamp.co.uk. It then stops renewing, and you keep access until the end of the period you have paid for, or until your free trial ends. You do not get a refund for that period, except in the cases below
• You have a statutory right to cancel within 14 days of joining, under the Consumer Contracts Regulations 2013. The Family plan is digital content: if checkout asked you to confirm that you wanted it to start straight away and that you understood you would lose that right once it started, and you did, you get no refund if you cancel in your first 14 days. If you joined without giving that confirmation, you can cancel within 14 days of joining for a full refund
• When the subscription rules of the Digital Markets, Competition and Consumers Act 2024 come into force (expected in 2027), you will also be able to cancel within 14 days after your free trial turns into your first payment, and within 14 days after each yearly renewal, even if you gave the confirmation above. You will get that payment back, minus the cost of the days you have already used. A monthly renewal does not start a new 14 days
• Refunds go back to the card or other payment method you paid with, within 14 days of the day you cancel
• None of this affects your statutory rights if the Service is faulty, not as described, or not supplied with reasonable care and skill

If you are a school or other business customer

• School purchases and subscriptions are non-refundable once the access period has begun, except where the law requires a refund or where we cannot correct a fault in the Service
• Schools are offered a free first term of the School Licence's whole-school analysis; that is the opportunity to evaluate it before purchase. The free school account itself does not expire
• If we materially reduce what a paid school purchase or subscription provides during its term (clause 8), an affected school may end it and receive a pro-rata refund of the unused period

What happens to children's data

Nothing is deleted the day a subscription lapses. Accounts are removed on the published schedule in the Privacy Policy - 365 days, then a 90-day erasure grace period. A school can ask for earlier deletion at any time.

6. Acceptable use

You agree to use AgentChamp only to support children's reading and to administer that programme. You must not:

• Access or attempt to access another school's, family's, or child's data
• Probe, scan, or test the Service for vulnerabilities other than through our responsible-disclosure route. If you find a security vulnerability, tell us at security@agentchamp.co.uk. Report it privately, give us a reasonable chance to fix it before disclosing it, do not access or modify anyone else's data, and do not degrade the Service while testing. We will not pursue legal action against anyone who reports a genuine vulnerability in good faith and within those limits
• Scrape, bulk-download, or harvest content or data from the Service
• Reverse engineer or copy the Service except where the law permits it
• Submit false reading data or otherwise game the reward systems in ways that undermine the Service for others
• Use the story-creation tools to attempt to generate content that is unlawful, harmful, or inappropriate for children. Generated stories pass through validation before reaching any child, and we may refuse, remove, or report content that breaches this rule

We may suspend or terminate accounts that breach these rules; for school accounts we will inform the school's administrator.

7. Content and intellectual property

• The Service and its content - stories, quizzes, artwork, audio, software, and the AgentChamp name and branding - are owned by or licensed to AgentChamp Ltd and protected by intellectual-property law
• Schools may print and use the Service's resources (login slips, parent letters, certificates, guides) within their own school. Families may use them within their own household. Content must not be republished, redistributed, or used commercially without our written consent
• Stories created through the Service's story-creation tools are generated by AgentChamp's systems from parameters a teacher or parent supplies. The resulting story, its artwork and its audio are owned by AgentChamp Ltd. In return, the account that created a story receives a perpetual, royalty-free licence to use it within the Service for the children connected to that account, for as long as it holds an account with us - including after the Story Pack, school story credits or plan that paid for it has ended. A child registered directly by a parent can read it while that parent has a Family plan. We may also make such a story available more widely within the Service; where we do, we will not identify the creating teacher, parent or child without their agreement
• Children cannot upload content: there is no free-text input anywhere in the Service, and avatar names come from a curated pool

8. Availability and changes to the Service

We work to keep AgentChamp available and reliable, but we do not promise uninterrupted service. We may change, add, or retire features. If a change materially reduces what a current paid subscription or purchase provides, we will tell affected customers, and clause 5 sets out what a school may do about it.

9. Termination

• You may close a family account at any time by contacting support@agentchamp.co.uk; schools may end a purchase or subscription per their agreement with us
• We may suspend or terminate accounts for material breach of these terms, giving notice where reasonable
• On termination, access ends and data is handled as the Privacy Policy and (for schools) the DPA describe - including the school's right to have its pupils' data deleted or returned

10. Liability

• Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for breach of the statutory terms implied by the Consumer Rights Act 2015, or for anything else that cannot lawfully be excluded or limited. Nothing in these terms affects a consumer's statutory rights
• The Service supports children's reading practice. It does not replace teaching, and we make no promise about educational outcomes for any particular child
• If you are a consumer: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable
• If you are a school or other business customer: subject to the first bullet above, our total liability arising out of or in connection with these terms, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited in aggregate to the total fees you paid us in the 12 months immediately before the event giving rise to the claim. We are not liable to you for loss of profits, loss of business, business interruption, loss of anticipated savings, or any indirect or consequential loss
• Liability under the Data Processing Agreement is governed by that agreement, and the cap in this clause and the cap in the DPA are not cumulative - together they are subject to a single aggregate limit of the fees paid in the preceding 12 months, other than for the matters that cannot lawfully be limited

11. Indemnity (business customers only)

If you are a school or other business customer, you will indemnify us against any losses, liabilities, costs and reasonable expenses we incur arising out of your breach of these terms, your misuse of the Service, or your failure to hold a valid lawful basis for the pupil data you enrol.

This indemnity is subject to us notifying you promptly of any claim, not admitting liability without your agreement, and taking reasonable steps to mitigate. It mirrors, and is subject to the same aggregate cap as, the mutual indemnity in the Data Processing Agreement. It does not apply to consumers.

12. Changes to these terms

We may update these terms. Material changes are notified and prompt re-acceptance on next sign-in; the version accepted is recorded. Continued use after minor changes constitutes acceptance.

13. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction - except that a consumer resident in Scotland or Northern Ireland may bring proceedings in their own jurisdiction, and consumers retain any protections of the law of their home country in the UK.

14. Complaints

If you want to complain about the Service, email support@agentchamp.co.uk and tell us what went wrong. A complaint about how we handle personal data should go to privacy@agentchamp.co.uk, as the Privacy Policy explains.

15. Contact

AgentChamp Ltd - registered in England and Wales, company number 17176256 1434 London Road, Leigh-on-Sea, Essex, England, SS9 2UL ICO registration ZC230270

• General support and account questions - support@agentchamp.co.uk
• Data protection - privacy@agentchamp.co.uk
• Security vulnerability reports - security@agentchamp.co.uk

Version history

• 1.1 (21 October 2026) - section 4 lists the current products: free school accounts, the School Licence, named home-reading seats, school story credits, the Family plan (with its 7-day trial) and Story Packs, and says what happens when a School Licence ends and when we email Family reminders. Section 5 says how to cancel a Family plan and when you get a refund: if checkout asked a parent to confirm that the plan should start straight away and they did, the 14-day right to cancel ends once it starts, and once the subscription rules of the Digital Markets, Competition and Consumers Act 2024 come into force there will also be 14 days to cancel after a free trial and after each yearly renewal. Section 7 lets every school print its resources, not only schools that pay, and says when a parent's home child can read a story the parent made. Sections 5, 8 and 9 cover school purchases as well as subscriptions, and section 5 describes the free first term. Section 14, on complaints, is new. Every adult is asked to accept 1.1 at their next sign-in, and 1.0 is retained unedited in archive/
• 1.0 (25 August 2026) - first published terms. Supersedes the 2026-04-14 and 2026-08-04 internal drafts, which were never cleared for publication and are retained unedited in archive/